Coaching skills

Duration

Two days

Summary

Do you want to get the best from your people, and have the confidence and techniques to support your staff with effective, structured coaching? We understand that there are increasing pressures on managers to get the best from their people. This course will improve your understanding of the coaching process, develop your skills and help you implement new coaching techniques into your business – ensuring long term growth.

Participants will learn how to

• Help your staff members to ‘buy-in’ to the coaching process
• Increase competence, confidence and growth for your employees to assist your organisation reaching their business objectives
• Learn facilitation techniques to assist develop output coaching styles and encourage discovery based learning

Candidates

Managers who want to improve team performance and help staff maximise their potential.

Contents

• Why manage performance?
• What is coaching and where does it fit in the organisation?
• ‘From preparation to feedback’ – The 4-part coaching model
• The difference between ‘input’ and ‘output’ coaching
• Developing questioning techniques
• What to do when things go wrong
• Running a practice session – what to brief and what to look out for
• Feedback – the key rules for coaches to follow
• Conduct issues and how to tackle them
• Practical sessions involving coaching on workplace scenarios

Summary

In an increasingly global marketplace organizations can’t afford to neglect the importance of good communication. Companies that invest in cultural awareness training undoubtedly reap rewards through effective working relationships, better communication, employee retention and productive staff. The aim of this training is to increase cross-cultural awareness and improve relationships between managers and staff based in different countries.

Candidates

The workshop is appropriate for anyone who needs an increased awareness of differences and similarities between different cultures in a business context. It’s for anyone who wants to improve communication and cohesion across multi-cultural teams.

Participants will learn how to: Greet others in accordance with their customs Build strong and lasting relationships with people from other cultures Know the right way to go about conversation, holding business meetings, negotiating, etiquette etc Increased awareness of the differences in approach to those in positions of authority Enhance your reputation when doing business in other countries or working in a cross-cultural team Contents Why cultural awareness matters Recognizing our own cultural assumptions Stereotypes and prejudice Seeing the world through the eyes of other cultures Meeting and greeting Social etiquette and rules for personal space Cultural perceptions of time Taking account of communication styles Managing people in different cultures

Effective Business Writing

Summary

Staff at all levels of any organisation need to be able to write high quality reports, proposals, letters, emails, memos and minutes. Producing clear, effective and professional written communications is one of the ways for an organisation to make a great impression and to differentiate itself from the rest. It’s all too easy to ruin your reputation with poor communication. Starting from first principles this practical and interactive business writing skills course will give you a thorough grounding in writing for business, and the skills required producing documents to the highest standard.

Candidates

This business writing course is for people who want to write clear, succinct and persuasive emails, letters and proposals, produce professional reports or avoid costly misunderstandings. Almost all employee at all levels within a company are good candidates for this course

Participants will learn how to:

 

• Choose the most appropriate method of communication for the situation
• Produce clear, concise, easy to read documents
• Write with impact and capture the reader’s attention
• Save time on unnecessary re-work
• Use the principles of good written communication
• Increased confidence in your ability to write well

• Contents

1. Key principles of written communication
2. Report writing in business
3. The stages of writing
4. Writing a winning proposal
5. Making writing compelling
6. Avoiding common grammar and punctuation errors
7. Writing effective emails

The contents of this course can be tailored to concentrate on the areas of business writing that participants most need to develop. For example, more emphasis could be put on reports than email if that suits your needs better.

 

 

Effective Communication Skills

Summary

Effective communication skills are vital in every organisation. They’re even more important in global companies with employees who work flexible hours and at a distance. Yet these basic skills are all too often taken for granted.  To be truly successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. Effective communication leads to greater productivity, a better service for your clients and higher team morale.

You can’t afford to miss out on this practical effective communication skills course that covers the fundamentals of good communication required in every business today. Candidates People who want to improve their communication skills and get more from their business relationships with customers, suppliers and colleagues will really benefit from this Effective Communication training.

Participants will learn how to:

Choose the method of communication that achieves the right result Learn how to communicate professionally using   telephone and email Acquire techniques for connecting with people quickly and easily Gain insight into your communication style and how this affects others Respond and adapt to others’ needs in a professional and timely manner Understand why sharing information and collaboration leads to success Obtain strategies for dealing with difficult situations

Contents

Communicating in a professional way Considering the recipient Developing rapport Developing behavioral flexibility Sharing information Influencing and persuading others Managing difficult situations

Effective Time Management

Summary

Time management is not just about learning to say ‘no’. It’s about allowing your people to develop a range of practical strategies and options to build a realistic action plan. Refreshingly fast paced and unlike other courses it avoids the trap of presenting a ‘one size fits all’ approach to managing time, recognising that we all work in different ways and that therefore different approaches work best for different people.

Benefits of the Effective Time Management course

Effective time management is a core skill for anyone wishing to work efficiently and establish good habits. Implementing their action plan will help them to reduce stress and enhance their productivity, and:

• Gain control of their day and the tasks they have to do – become better organised,  understand how they currently manage time, discover the impact of situations that waste  time, realise habits that may not be time effective and find out how identifying these can help efficiency.
• Improve productivity and help to meet goals – through the seven practical strategies, this course will introduce attendees to an effective action plan to help them maximise time.

All you would expect from a professional time management course… plus additional elements that make this course unique.

Candidates

This course is of benefit to anyone who is expected to manage high workloads and changing priorities, effectively. Provided that there is a degree of autonomy in how individuals organise their work and they are prepared to take control of those elements that are within their remit, they will find this course invaluable.

Course content

1. Understanding time, time traps and time wasters

1.a. The hurry pattern

1.b. Procrastination

1.c. Interruptions

1.d. Habits and the brain

1.e. Identifying time wasters and blockers

2. Seven Practical Strategies:

• Understand yourself and your body clock – how and when do you work best – and how you can make use of that insight.
• Prioritising and planning – getting proactive about planning and then making sure that those plans work for you. Includes the power of ‘NOW’, effective prioritisation and goal setting.
• Taking control – most of us have more resources, more power and more autonomy than we think. The trick is learning to use all three effectively.
• Power tools – sometimes we need to find ways of simply working more efficiently. Here we provide a rapid introduction to visual overviews, effective skimming and scanning.
• Use technology effectively – how we use the array of technology available to us is very much a matter of personal choice. Here we take time to think about how to work with emails and other technology in empowering ways.
• Manage your personal energy level – breaks, brain food and planning ‘down time’. How to keep energy levels high so that you are working effectively all of the time.
• Your working environment – whilst some things are inevitably outside our control, there are almost always some things that we can do to enhance the space around us to help us to work more effectively – including effective approaches to filing.

3. Action Planning

Facilitation Skills

Summary

Whatever your training experience, it is always worth considering alternative approaches to engage and enrapture your audience. Developing your facilitation skills as a trainer can really help. Handling and effectively facilitating diverse and sometimes difficult groups can be challenging and taxing. That’s why having a range of facilitation skills techniques and exercises will increase your confidence and the impact of the sessions you facilitate. By the end of the facilitation skills training programme you will feel energised, confident and will be equipped with new techniques and skills as a facilitator, to enable you to deliver effective and successful courses in any field.

Participants will learn how to

• Increased confidence when planning and facilitating.
• Learn how to facilitate different group situations.
• Be prepared for any eventuality

Candidates

Anyone who needs to; Facilitate groups, Run a training session, Lead a discussion and Motivate and facilitate people in a group situation

Course content

• Activities to undertake before you deliver your training.
• Greeting and welcome.
• Body Language.
• First Impressions.
• Ice breakers.
• Handling feedback.
• Dealing with challenging situations.
• Energisers.
• Endings.

There will be plenty of opportunities to discuss best practice and to share experience.

Influence Skills

Summary

Let’s face it there are times when all of us need to get other people to see things slightly differently, or to get them to do something we need them to do. There are also times when we need to negotiate conditions, timings or price and here it can be vital to be able to get what you want.

Most people’s jobs require them to influence other people a lot of the time. The best influencers have good interpersonal and communication skills and an ability to get other people to want to give their support. The best negotiators are subtle, fair and know what to give away, when to make demands and how to compensate when there are difficulties.

Course Objectives:

* Expanding your sphere of influence
* Compensation rather than compromise
* Personal Negotiation strategy
* Making impactful briefings
* Creating the right first impression
* Using pressure rather than coercion
* Seeing the other point of view
* Using status to stay in charge
* Knowing what to give away
* Creating a circle of champions
* Understanding group dynamics
* Giving positive feedback
* Making “weaknesses” work for you

Course Contents

Setting the Influencing Scene

Who do you have to influence?

Where and with whom do you have to negotiate?

What currently happens?

Influencing Definition

Types of Influencing and Negotiation

Influencing and Communication Dynamics

The View from the Other Side

Bridge Building

Influence By Numbers

30 Second Influencer

I Noticed That…

Blame Vs Effect

Attitude

The Art of Effective Messages

Difficult Styles and Situations

Personal Influencing Style